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Return policy

We make our shipments with Correos Express.
 

How much do shipments cost?

Shipping costs for Spain and Portugal are free for orders over € 30. For orders under € 30 the shipping cost is € 3.90.

Shipping costs for the Balearic and Canary Islands:

  • Shipping costs for the Balearic Islands € 6,90
  • Canary Islands € 15

Do you make international shipments?

Yes, international shipments have a shipping cost of € 30.

Rest of the world, consult in info@handmadebeauty-db.com
 

Can I return my order?

- To proceed with product returns, you must -within 72 business hours after receiving the order-, send an email to the address: shop @ handmadebeauty-db com clarifying the affected order number, as well as the product or products to be returned. HANDMADE BEAUTY will then contact you to arrange home collection of the products.

- HANDMADE BEAUTY will reject the receipt of any return sent in a "cash on delivery" mode.

 

- Upon receipt of the request to exercise their right of withdrawal by the buyer and once in possession of the returned merchandise, HANDMADE BEAUTY will proceed to examine the products received and then the resolution of said verification will be notified in order to carry out carry out the corresponding return. In no case will returns be made before receiving the products at our headquarters.

 

- The refund of the amount paid for the purchase of the returned product will be carried out as soon as possible and, always subject to the provisions of these particular terms and conditions. 

 

- The customer may make changes or returns of products received in poor condition, either due to tare or factory defect, (provided that said defects were not due to manipulation or improper use by the user), or that they have been damaged in the transport.

 

- The claim in the event of receipt of a damaged product must be made as soon as possible, being necessary that it occur within 24 hours of receipt of the order so that it can be covered by transport insurance and always attached to a graphic document to check.

 

- HANDMADE BEAUTY reserves the right to deny the right to return products in cases of violation of the provisions of these particular conditions.

 

- To proceed to make changes or returns of product with a factory defect, it must be sent by email to the address info@handmadebeautydb.com a statement in this sense indicating the affected order number, as well as the product or products to be returned and a detailed list of the defects seen in them. Next, we will contact the customer to arrange the collection and the collection of the products to be returned will take place. In this particular, HANDMADE BEAUTY will assume the shipping costs derived from the process. Once in possession of the returned merchandise and, having verified the existence of a factory defect and provided that the conditions indicated above are met, HANDMADE BEAUTY will proceed to process its replacement with another of identical characteristics.

If it is not possible to replace the same, HANDMADE BEAUTY will inform the customer of this circumstance and will proceed to pay the customer the amount corresponding to the purchase of the product.

 

- In the case of receipt of products in poor condition attributable to its transport, and provided that its replacement is not possible, HANDMADE BEAUTY will proceed to pay the user the corresponding amount as soon as possible.