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Terms and Conditions

  1. PRODUCTS

All products are new, and are presented in their original packaging or seal.

You can view product images larger by zooming in on the product image. Due to the display of color on the monitor and depending on its settings, there may be a small variation in color and detail with respect to reality. We will not be able to accept exchanges or returns because the color is not exactly the same as expected. Likewise, in the case of cosmetic and beauty products, they do not have a return guarantee covered by law due to their nature of consumer goods. Returns will only be accepted if a product arrives in poor condition due to factory problems or transportation problems. For electrical products there is a 2-year warranty covered by the manufacturer subject to conditions specified in the manual of each product.

 

  1. PRICES

The prices shown include VAT and are valid for the peninsula and the Balearic Islands. Prices do not include shipping. The prices shown are valid except for typing errors and while stocks last. The prices can vary without notice. All sales are made with the corresponding purchase receipt or invoice that you will receive along with the order. The products are available for sale while stocks last.

 

  1. PURCHASING PROCESS

The customer navigates through our online store adding to his basket those items he wishes to buy. Once the selection of items is made, you will choose the payment and shipping method. Before ordering, you must register by filling out a form with your personal data, or connect with your password if you are already registered, to finalize your order. Once this process is finished, you will receive a message to your email address with all the details of your order. If your email is free (Hotmail, Yahoo, Terra, Gmail, etc.) it is possible that this message is stored in the "Junk" or Spam folders.

 

Important: We recommend verifying the copy of the order that will arrive in your email to verify that your billing, shipping, etc. information is correct. In this way you will avoid delays or incidents in the delivery of your order.

 

  1. SHIPPING AND DELIVERY TIMES

To know all the modalities on shipping and deadlines, please, consult the delivery conditions section.

 

  1. PAYMENT METHODS

5.1 Credit Card. You can pay with your Visa, Visa Electron, Maestro and Mastercard through the secure payment gateway.

5.2. PayPal: You can pay with your PayPal account or by Visa, Visa Electron, Maestro and Mastercard.

5.3 Bank transfer: You can make payments by bank transfer to the account that will be indicated once the order has been placed.

 

Important: If the order, once confirmed and sent, is not accepted by the client, he will have to bear the expenses incurred. You will receive an invoice or proof of purchase by post and / or email. All false orders, or attempts at fraud, will be reported to the competent authorities. All necessary information will be provided to assist with the investigation.

 

  1. STATUS OF YOUR ORDER

The status of the order will be communicated via e-mail and you can contact at any time at info@handmadebeauty-db.com as well as calling the telephone number 91 563 01 62.

 

  1. GUARANTEE AND RETURNS

Cosmetic and beauty products (makeup, brushes, shadows, lipsticks, etc ...) do not have a return guarantee covered by law due to their nature of consumer goods. Returns will only be accepted if a product arrives in poor condition due to factory problems or transportation problems. It must be communicated within 24 hours of receiving the order.

 

Wrong product. If the product delivered does not match the one requested in the order, you must notify us immediately. Contact us through the contact section of our website and we will process your incident as soon as possible.

 

  1. CONTACT US

You can contact us by email: info@handmadebeauty-db.com